Shipping & Delivery Policy

Shipping & Delivery At ADH Uganda

So you’re done with shopping; how long will it be before you get your appliance or product? We offer the following delivery options with tracking.

  • Free – We offer free delivery with Kampala. Delivery free of charge with your order expected to arrive between 0-1 days.
  • Basic Delivery – We offer delivery services to districts around Kampala City this ranges from (10,000 -50,000ugx) this depends on the size of the product and the distance to the customer
  • Custom Delivery- Available on-demand, your order will be shipped using public transport or special hire until your destination. This basically applies to up-country areas (North, Western, and Eastern Uganda)

A few things to note;

  • We ship/deliver every day of the week Monday-Sunday excluding public holidays.
  •  Although the vast majority of our customers will get their orders in the time frames indicated above, sometimes delays may occur and in such cases we will inform you in advance.
  •  If your order hasn’t arrived, it’s probably still on the way but if you think it’s long overdue please get in touch and we will find out why.

Payment Methods

The current Mode of payment officially accepted is CASH ON DELIVERY& MOBILE MONEY

Shipping Returns

To return your product, you should mail your product to you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Changes To This Agreement. 

We reserve the right, at our sole discretion, to modify or replace these Terms and Conditions by posting the updated terms on the Site. Your continued use of the Site after any such changes constitutes your acceptance of the new Terms and Conditions.